Case study / Fine dining

Upstairs

Upstairs is chef Tom Shepherd's Michelin-starred restaurant in Lichfield, set above street level in an old jeweller's workshop. Gav worked on its brand at his previous agency: a stair mark, a palette called Cotton, Nickel and Slate, the sign over the door and a website that simply says come on up.

Client
Upstairs
Sector
Hospitality
Where
Lichfield, Staffordshire
Stages
Start, Launch
Photography
Videobox
Interior design
FiFi Interiors
Upstairs brand in use: the website on a laptop opening with the words Come on up, the hanging stair sign lit at night, a pastry chef plating desserts, a table laid for service and a dish served on paper printed with the stepped pattern
Brand board 02 / In use
Upstairs identity: the stair mark in metallic on slate and on cotton, two textured stocks, the palette of Cotton, Nickel and Slate, type lines reading Hand crafted, from the workshop, the hanging sign at dusk, the lit staircase and the colour card
Brand board 01 / Identity
The Upstairs hanging sign, a white stair mark on a slate panel, lit from above against a dusk sky with a church spire behind.
Fig. 01 / The sign

01 / The brief

Understated, not underplayed.

A fine dining restaurant lives or dies on the experience in the room. The brand should set the mood before you arrive and then get out of the way of the food. Shouting is the wrong move.

The goal was a brand as considered as the cooking, with a nod to the building's past as a jeweller's workshop and to the thing every guest does first: climb the stairs.

02 / What we did

Up a flight, in brass.

  • A stair mark, a simple flight of steps inside a soft square
  • A palette from the brand files, Cotton, Nickel and Slate
  • Type that pairs strong capitals with fine italics, and a voice drawn from the workshop
  • Textured stocks and a metallic finish for the mark
  • The hanging sign over the street door
  • A stepped pattern for printed paper and table pieces
  • Website design, opening on two words, Come on up

03 / The result

A name you can find in the dark.

The stair mark hangs over Bore Street, lit at night, and turns up again on the paper under the plates. The palette and type keep everything calm and warm, so the brand feels like the room: careful, unfussy and a little bit special.

A warm, softly lit staircase rising beside a plain wall, each step edged with light.
Fig. 02 / The stairs
A dish on a wooden board, set on paper printed with the Upstairs stepped pattern.
Fig. 03 / The pattern, under the plate

04 / The longer story

Come on up

Upstairs is exactly where it says. Guests come in off the street and climb a flight of stairs into a room that used to be a jeweller's workshop. That walk up is the start of the evening, so it became the start of the brand.

A flight of steps

The mark is a small flight of stairs inside a soft square. It's simple enough to work as a sign, a stamp or a favicon, and it rewards a second look. Finished in metal, it nods to the precious things that used to be made in the building.

Cotton, Nickel and Slate

The palette is three colours with names that sound like materials: a warm off white, a soft metallic brown and a deep slate. Together they feel calm and grown up, a backdrop that lets the food and the room do the talking.

Words from the workshop

The type pairs strong spaced capitals with fine italics, like a maker's mark next to a handwritten note. The words lean on the workshop too: hand crafted, fine and beautiful, nature refined, exquisite detail.

Over the door and on the table

The sign hangs over the street door, lit at night, so the first thing guests see is the mark. Inside, the stepped pattern turns up on printed paper and table pieces. The website keeps the same restraint, opening on a single line, Come on up.

Where this came from

Gav worked on this brand at his previous agency, as part of a team with the interior designers and photographers. It's here because it shows how a hospitality brand can be quiet and still be remembered.

06 / More work

Next on the bench.

Next step

Got something to make?

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